Join the ISS team?

🍽️ We're Hiring: Support Analyst

📍 Location: Macquarie Park, NSW

🕒 Employment Type: Full Time Permanent

💼 Industry: Information Technology

Be part of something bigger. Be part of ISS.

We’re on the lookout for a skilled Support Analyst to join our high-performing Technology Solutions team, based in our Macquarie Park corporate office.  This role is pivotal in supporting our CMMS/FMS, FMS@ISS platform (Tririga) and other IT systems within our finance, operations, workforce planning and payroll functions, with managing end-user support, system configuration and continuous improvement initiatives.

🛠 Key Responsibilities

This multi-functional role encompasses a broad range of skills and requires a Support Analyst who is the main contact for all support requests, owning issues from notification to resolution (including managing escalations).  You will be capable of covering application support for our FMS@ISS platform (Tririga) in both functional and technical areas, as outlined below:

• Level 1 and Level 2 end user support management.
• User training and demonstrations
• Master data management, user/security management and system configuration
• New site implementations
• Testing of new system enhancements

🎁 What We Offer

• Free onsite parking at our Macquarie Park office and 4 minutes walk from Macquarie Park Metro station
• Flexible work arrangements
• Be part of a global leader in integrated facilities services
• Work with passionate professionals committed to excellence
• Competitive salary package and career development opportunities 

✅ What You’ll Bring

• Tertiary qualifications in a business or IT related discipline
• At least 5 year’s experience in IT with at least 3 years using and supporting a CMMS (e.g. IBM Tririga, Maximo, SAP, etc).
• Proficient with relevant software development tools and processes such as Jira, SDLC and CI.
• Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes
• Strong stakeholder management, time management and organisational skills
• A strong commercial appreciation for applications and their role in business solution delivery
• Ability to identify and facilitate issue resolution to ensure ‘fit-for-purpose’ outcomes.

Essential Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance

🌟 Desirable Extras

• Experience as a Project Manager or Service Delivery Manager
• Experience with Asset Management or Field Service Management technology implementation
• Strong experience with Microsoft desktop suite, Microsoft Project
• SDLC management, directly or through vendor partners
• Experience in Business Intelligence or Analytics delivery
• IT Certification (e.g. ITIL, Scrum, etc)

How to Apply:

Click on the 'apply' link and complete the online application.

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted