📢 We’re Hiring: Operations Manager

📍 Location: Adelaide, SA

🕒 Employment Type: Full-time

💼 Industry: Facility Management, Hospitality and Catering, Accommodation, Defence

💰 Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

*Australian Citizenship is Essential*

About the Role

The Operations Manager supports the delivery of Living and Working Services (LWS) across sites, with a strong focus on hospitality-led service delivery and customer experience.

Reporting to the Living and Work Services Manager, this role provides day-to-day operational leadership across catering, accommodation and cleaning services, ensuring consistent, high-quality outcomes for Defence personnel. The base for this exciting role will be North of Adelaide CBD but you will be expected to travel to other defence bases as required.

Key Responsibilities

• Lead the safe, compliant and efficient delivery of all site operations across catering, accommodation and cleaning
• Ensure consistent delivery of high-quality hospitality and service standards in line with contract KPIs
• Drive workforce performance, capability and accountability across site leadership teams
• Optimise labour utilisation, rostering and operational costs in line with budget
• Maintain strong on-site presence, ensuring service quality, presentation and customer experience standards are met
• Manage operational risk, including safety, compliance and service delivery
• Build and maintain strong relationships with Defence and key stakeholders
• Oversee planning and delivery of operational requirements, including functions, events and site demand
• Champion continuous improvement across service delivery, team performance and customer experience
• Ensure effective governance through accurate reporting, financial oversight and operational controls

Skills & Experience

We’re looking for someone who brings:

• Strong leadership capability with a hands-on approach and a focus on service standards
• Proven experience in hospitality, catering or multi-service environments (e.g. villages, remote sites, large-scale operations)
• Experience managing high-volume service delivery with a strong customer focus
• Ability to build effective working relationships with Defence, clients and operational teams
• Solid understanding of labour management, rostering and cost control
• Strong awareness of safety, compliance and risk in a live operational environment
• Confident decision-making with the ability to identify issues early and implement practical solutions
• Clear, influential communication skills across all levels
• Ability to manage competing priorities and adapt to changing operational requirements

Special Requirements

• Ability to meet the physical demands of the role and respond to emergency protocols
• Comfortable liaising with clients, staff and meeting strict deadlines
• Ability to work effectively with technical staff, subcontractors, senior military officers and client representatives
• Must be able to obtain and maintain an AGSVA Security Baseline Clearance at a minimum

Why Join Us?

• Competitive salary package that values your expertise.
• Exclusive staff discounts with a wide range of partners.
• Learning & development programs to support your career growth.
• Global career pathways – opportunities to grow within ISS worldwide.
• A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted